Replicon Time Entry
The Client
Replicon is a cloud-based workforce management solution for businesses.
The Problem
Businesses have trouble accurately tracking their employees labor on projects that result in profit losses and cost over runs.
The Solution
We amended the existing time entry feature with the ability to track work against projects.
My Role
User Researcher and UX Designer
What I Did
I worked with a product manager, senior designer, and development team. I led user research arrangements and interviews. Collaborating with my product manager and senior designer, we completed user interviews and persona development. We designed the user flows, interaction models, and guided implementation from beginning to end.
User Research
Users were recruited based on a list of authorized customers from my customer success and account management team. I scheduled and led a combination of in person and remote phone interviews with current users. A persona was produced afterwards with my product manager.
We learned a couple of things. First, users had trouble connecting to networks in remote jobsites. Second, most users did not have their own device, it was the foreman or supervisor who clocked every employee in and out for the day. This process was cumbersome.
Brainstorming
Back in the office my product manager, we developed multiple solutions for users to track time against projects. We sketched on paper and the whiteboard before prototyping the concepts to test with users.
Design Exploration
I wireframed three concepts to share with my stakeholders and engineering lead for product objectives and technical feasibility.
Action Sheet Concept
The first concept leveraged the existing time entry design for selecting jobs from an action sheet. However, it was not optimal since most of our customers had long project names
List Concept
The second concept was list of projects or jobs. The list was suitable for most of our users with many active projects. Users can see all of their projects in a single view. This solution tested well.
Carousel Concept
The project carousel was our third concept. Users had trouble remembering the order of their projects in the carousel. They also found it slower than the list concept because they had to swipe to review each card. This concept also failed to scaled for users with more than six active projects.
Hybrid Concept
In the end, our stakeholders agreed to implement a hybrid solution between the list and carousel concept. They wanted a "fun and tap worthy" interface. We analyzed our customers’ data and learned that 71% of our users had less than six active projects. Therefore, this feature will default to the project carousel for the majority and users can toggle to the list view.
Prototyping
We built prototypes in Flinto for usability testing. We also use the prototype to communicate with our engineers.
Before And After
The previous time entry app on the left and the redesign time entry for projects on the right.
